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 FAQ 

TOP 7 FREQUENTLY ASKED QUESTIONS 
What locations provide services?

Cogent psychotherapy is offered across the entire State of California via Telehealth. Wellness, assessments and biophysics options are offered nationwide in accordance with regulations in your state. 

Do I need a diagnosis to access services?

All public and private healthcare insurance plans require a formal mental health diagnosis to access and bill for psychotherapy services. At Cogent, the consumer is given the choice to utilize other payment options that do not require disclosure of a formal mental health diagnosis. All other services at Cogent do not require a formal diagnosis.    

How is my information secured?

Cogent utilizes encrypted healthcare level security networks that are HIPAA compliant. Data is stored on a separate server or electronic health record (EHR) for psychotherapy services utilizing healthcare insurance. All other services are stored on a separate secure offline encrypted server as well, and HIPAA standards are followed. This allows an option for those who prefer offline data storage instead of on an EHR database.

How long do I need services?

All services are data driven by objective assessments that act as a guide in directing your specific care plan. As a result, a needs-based plan outlines your options along the way and are re-assessed as you progress closer and closer towards your individualized goals.    

Do I have to be insured to receive services?

Health insurance is not required. Cogent offers a number of payment options.  

 

What type of appointments are offered?

All appointments are offered remotely by video or phone, similar to other telehealth providers. Individual, couple, family, and group services are available. In order to form a group, a minimum of three participants are required, so this may affect scheduling availability. Cogent groups are offered Monday through Friday.      

What is the cancellation policy?

There is a 24-hour notice policy for appointment cancellations, which are in-line with standards across other provider settings. Emergency situations are considered on a case by case basis.  

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